RENTAGATE HELP CENTER
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Everything about the RentaGate app — operations board, calendar, translation chat, messaging. Search, browse, or follow a guide to your answer.
Daily Operations
3 articlesManage same-day pickups and returns in the Operations tab
How to use the app's home Operations tab: check today's pickup/return counts, filter by pickup/return/in-progress and today/tomorrow/this week, narrow by assigned staff, and assign a pickup handler, return handler, and dispatch vehicle to each booking.
View bookings by day, week, and month in the Calendar
How to use the Calendar tab: switch between day/week/month views, move between dates, filter by pickup/return, narrow by assigned staff, and read booking bars and holidays in the month view. See your upcoming schedule at a glance.
Search and sort all bookings in the Ledger
How to use the Ledger tab: search by name, phone, booking number, or KakaoID; filter by a start–end date range; toggle past bookings; and sort by return or pickup date. Use it to find a specific booking across any period.
Booking Management
2 articlesReview details, assign handlers, and send pre-check-in from Booking Detail
How to use the Booking Detail screen: review the basics, assign pickup/return handlers and a dispatch vehicle, send pre-check-in (SMS / QR / link) and mark pickup complete, review customer/vehicle/amount/flight info, save staff memos, and edit the booking.
Register phone and walk-in bookings manually
How to manually add bookings that don't come through an OTA (phone, walk-in, etc.). Enter customer info, the rental/return dates and locations, and the vehicle. They're managed in the same feed as auto-imported bookings.
Customer Support
4 articlesTalk with foreign customers using Translation Chat
How to use the Translation Chat tab: switch ongoing/finished, filter by search or today's pickups/returns, create a new chat, and converse in the chat screen with real-time translation. Staff type in Japanese; customers read in their own language.
Talk with foreign customers using AI interpreting (call and face-to-face)
How to use AI interpreting: the interpreted call, started from the handset button in Translation Chat so the customer joins on their own phone, and face-to-face interpreting on a single device. Use it whenever typing is too slow — accidents, breakdowns, directions. Customers do not need to install an app.
Send email and SMS in bulk with Messaging
How to use the Messaging tab: switch between email and SMS, pick recipients from bookings or enter them directly, filter by today/tomorrow/this week/period, choose templates and language, and watch the monthly SMS usage gauge. Send confirmations and guidance to customers in bulk.
Register and reuse templates
How to manage SMS, email, and chat templates: register and edit frequently used messages, use merge fields (customer name, pickup time, etc.), and handle shared templates and enable/disable. Cut the effort of typing the same thing every time.
Settings
3 articlesSet language, text size, and management options in Settings
How to use the Settings screen: entry points to staff list management, offices, pre-check-in settings, and customer FAQ; switch the display language (Japanese/Korean/Traditional Chinese/English); change text size; change your password; and check for updates.
Register vehicles and track inspection and insurance expiry
How to use the Vehicle information screen: register, edit, and delete vehicles; search by plate or model; manage inspection and insurance expiry with expired/days-remaining warnings; and check availability. Registered vehicles become candidates for dispatch assignment.
Configure pre-check-in items, forms, and auto-guidance
How to use the Pre-check-in settings screen (for partner-store admins): toggle check-in items on/off, enter the agreement form (rental terms) with multilingual auto-translation, require full scroll, set start/finish guidance messages, and configure chat auto-guidance (auto-send).